Terugbetaal- en retourneringsbeleid

This is a sample page.


Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

German Pellets

Welkom bij German Pellets, één van de grootste producenten van houtpellets in Duitsland. Onze houtpellets worden gemaakt van 100% naaldhout, afkomstig uit duurzaam beheerde bossen in Europa. Wij garanderen de hoogste kwaliteit en stellen strenge eisen aan ons productieproces om de beste kwaliteit houtpellets te leveren aan onze klanten.

De premium pellets van German Pellets zijn gecertificeerd volgens DINplus en ENplus A1 en voldoen daarmee aan de hoogste eisen op het gebied van pellet kwaliteit. Pellets zijn de brandstof van de toekomst: milieuvriendelijk, duurzaam en goedkoop.

Wilt u ook profiteren van de voordelen van onze premium houtpellets? Neem dan vandaag nog contact met ons op en ontdek de mogelijkheden. Onze houtpellets zijn geschikt voor zowel particulieren als bedrijven en zijn beschikbaar in verschillende verpakkingen en hoeveelheden.

Lees meer
Gecertificeerde houtpellets
PEFC_Logo EN_plus_A1_Logo DIN_Plus_Logo
2024 German Pellets Benelux | Algemene voorwaarden | Privacyverklaring
    Je winkelwagen
    Je hebt geen artikelen in je winkelwagen.Terug naar de winkel
      Bereken Verzendkosten
      Coupon Toepassen
      Coupon Niet Beschikbaar
      29h9vsnd Krijg  20,00 korting Kortingscode 2024
      4vewnxg6 Krijg  20,00 korting Kortingscode 2024
      5uy7dmuz Krijg  20,00 korting Kortingscode 2024
      6abxtu6k Krijg  20,00 korting Kortingscode 2024
      cuzc2825 Krijg  20,00 korting Kortingscode 2024
      h6zeq972 Krijg  20,00 korting Kortingscode 2024
      jjtgu7q6 Krijg  20,00 korting Kortingscode 2024
      sdbpzrje Krijg  20,00 korting Kortingscode 2024
      v569xujz Krijg  20,00 korting Kortingscode 2024
      vnnusykp Krijg  20,00 korting Kortingscode 2024
      wgvnk6y4 Krijg  20,00 korting Kortingscode 2024
      wjwcznp5 Krijg  20,00 korting Kortingscode 2024
      wx5m63xu Krijg  20,00 korting Kortingscode 2024
      zeke4z3h Krijg  20,00 korting Kortingscode 2024